In this video, get an overview of supervisor experience for omnichannel capabilities in Microsoft Dynamics 365 for Customer Service. Dynamics 365 for Customer Service introduces new channels and rich omnichannel experiences to offer customers personalized support and empower agents to interact seamlessly with customers in real-time through. This is through Chat for Dynamics 365, asynchronously with SMS (in public preview), or AI-assisted service with your own bot built on the Microsoft Bot Framework in the new Customer Service omnichannel experience.
Learn more: https://dynamics.microsoft.com/en-us/customer-service/capabilities/
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